Description

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com.

Position Summary

The Talent Development (TD) Trainer will work closely with the Administrative Services Director and Administrative Assistant Managers to assess, design, develop and deliver high-quality training programs that enhance the Administrative Assistants’ skills, performance and career growth. This role will partner closely with the firm’s Professional Development and Business Services Talent Management teams to implement engaging learning solutions that align with our organizational goals.

Essential Duties and Responsibilities 

Typical responsibilities include, but are not limited to, the following:

• Lead the onboarding experience for newly hired administrative assistants, collaborating with department teams to design and deliver impactful training programs focused on delivering excellence
• Support administrative assistants in mastering required applications, providing follow-up guidance and resources
• Coordinate and/or facilitate engaging in-person and virtual training sessions for administrative assistants at various levels
• Develop, maintain, and optimize the department’s intranet and wiki for accessible knowledge sharing
• Measure training effectiveness and implement improvements to drive continuous learning
• Crosstrain Legal Service Team admins on partner-assignment driven applications and processes
• Develop and manage a mentorship program in partnership with assistants to ensure comprehensive support and guidance
• Launch and monitor pilot groups for new processes or application enhancements alongside technology and knowledge management teams
• Reinforce critical professional and interpersonal skills through targeted resources and coaching to strengthen team performance on delivering excellent client service
• Collaborate with managers to identify training needs and recommend targeted development programs; provide ongoing feedback to managers
• Other projects as directed

Requirements

Qualifications/Position Requirements

• Highly motivated, responsive and conscientious, with a commitment to delivering excellent client service
• Proficiency in law firm platforms, with a strong understanding of industry best practices
• Proficiency in technical tools, including but not limited to Microsoft Office, expense and billing applications, telephone and virtual conference systems and client relationship management (CRM) systems
• Demonstrates a client-service mindset, with the ability to prioritize responsiveness, take initiative, and maintain a consistently professional environment
• Ability to work confidently and collaboratively with individuals at all levels of the organization
• Ability to maintain professional composure in high- pressure situations and a fast-paced, multi-authority environment
• Superior organizational and project management skills
• Strong written, verbal, and interpersonal communication skills
• Ability to travel to other offices to provide on-site training and support to local administrative directors and managers as needed
• Flexible and accommodating to meet evolving needs of the firm
   

Education and/or Experience

• Bachelor's degree preferred
• Minimum 3 years of relevant experience
• Strong proficiency in learning tools, digital resources and training platforms highly preferred